AmbizDC provides digital services to businesses and individual consumers internationally. This policy explains how we handle digital service refunds, cancellations and concerns about our services.
Cancellation before work starts
If you cancel before we start work, we will refund your payment minus any costs we have already incurred that you agreed to in advance, where applicable law permits those deductions.
Cancellation during a project
If you cancel after work has started, we will calculate the charges for work already performed using the rates or project stages agreed in advance. This may include discovery, planning, preparation, project management and implementation that formed part of the agreed scope and that we have actually carried out. We will also account for approved external costs as explained below, without counting the same cost twice. We will apply your advance payment to these charges and refund any remaining balance. All charges and deductions remain subject to applicable law and mandatory consumer rights.
External costs and cancellation accounting
Before incurring external costs for your project, such as software licenses or third-party services, we will obtain your approval and explain any relevant cancellation restrictions. Where legally permitted, the cancellation calculation may include approved costs we have actually incurred and cannot recover. We will provide a breakdown of the work and costs included in that calculation.
Problems with a service or deliverable
If a service or deliverable does not meet the agreed requirements, contact us and describe the issue. We will assess the problem and offer an appropriate solution. This does not limit any remedy you are entitled to under applicable law.
Subscriptions and ongoing services
For subscriptions or ongoing services, we will clearly state the duration, renewal terms, notice period and cancellation process before you agree to the service. Please check your agreement for the terms that apply to your subscription.
Your project agreement
Before work begins, our proposal, contract or written confirmation will set out the scope, deliverables, project stages and payment schedule. It will also specify the applicable rates or stage prices and the revisions included in the price. We will agree any additional work, its price and its effect on the schedule with you in writing before carrying it out. Read it together with this policy and our Terms of Service. For questions about your project terms or the calculation of a refund, please contact us.
Consumer rights
Nothing in this policy limits any mandatory consumer rights that apply to you, including rights relating to cancellation, refunds or services that do not conform to the agreement.
Because we serve customers internationally, the rights that apply may differ depending on your circumstances and applicable law. Where mandatory law provides different rights or requirements, those rights and requirements take precedence over this policy and any conflicting project terms.
If applicable law requires your express request or consent before we begin a service during a cancellation period, we will obtain it separately. This policy does not itself constitute that request or consent.
How to request digital service refunds or cancellations
Email info@ambizdc.com or use our contact form. Include your name, project or service, and invoice reference if available. To help us understand a service issue, describe what happened and the outcome you expected. These details help us review your request and do not restrict any statutory cancellation right.
For an existing request, include your earlier correspondence so we can follow up. Do not send passwords or access credentials. Our services are digital, so no physical return or return shipping address is required.
Further information for EU consumers
For general information about EU withdrawal rules and their exceptions, see the official Your Europe guidance on cancellations. This resource covers EU rules; the rights that apply to your purchase depend on applicable law.